Support
PLAYER SUPPORT
Bracelet Craft: Bead ASMR
Help with bracelet crafting, purchases, saved progress and technical issues on Android phones and tablets, iPhone and iPad.
Contact support
Email iricomsimo12@gmail.com with the subject Bracelet Craft Support. Include your device model, Android or iOS/iPadOS version, game version, a short description and the steps that caused the issue. You can find the installed game version in Settings. Screenshots are helpful. Please do not send passwords, verification codes, payment card details or personal information about children.
Purchases on Android — Google Play
Android purchases are processed by Google Play. Check your internet connection and use the Google Account that made the purchase. If a transaction is pending, items are delivered only after the store confirms the completed purchase.
For permanent purchases such as Remove Ads, bead bundles and individual cords, open Shop → Restore purchases, next to the SHOP heading. Keep the same Google Account and an internet connection. If a completed purchase is missing, email support with the product name and Google Play order reference, hiding unrelated receipt details.
Purchases on iPhone and iPad — App Store
Apple purchases are processed by the App Store. Use the Apple Account that made the purchase. Open Shop → Restore purchases, next to the SHOP heading, to restore eligible permanent purchases. If a purchase is pending approval, delivery waits until Apple confirms it. For a missing completed purchase, email support with the product name and Apple order reference, hiding unrelated receipt details.
Coins and Remove Ads
Coin packs are consumable purchases. Spent coins are not restored by Restore purchases. Keep your local save and contact support if a completed coin purchase was not delivered. Apple and Google Play purchases belong to the store account and platform where they were bought; the game does not provide cross-platform purchase or save transfer.
Remove Ads removes automatic ads. Rewarded videos remain optional when available and eligible. Ad rewards are granted only after the provider confirms completion. Refund requests are handled under the policies of the store where you made the purchase.
Saved progress and gallery
Progress, coin balance, unlocked items and bracelet designs are saved on your device. The game does not provide an online player account or its own cloud-save service. Do not uninstall the game or clear its app data to troubleshoot missing progress: this may remove local saves, gallery designs and consumable balances. Device backups depend on your Android or Apple backup settings and availability.
Sounds and performance
Open the in-game Settings to adjust sound, music and available interaction or performance options. For a technical issue, close and reopen the game, check available storage and install available game updates.
Personalized designs and sharing
Letter beads can spell names, initials and short words. Exporting a bracelet card opens your device’s available sharing options. Share only what you intend to make available to others; a design may contain the name you entered.
Demo Studio
Where available, Settings → Demo Access opens a password-protected local demonstration profile with separate crafting progress and demonstration currency. Android build 14 provides all craft materials without payment while Shop and Restore use Google Play Billing. Demo access does not enable test payments or make purchases free; test payment methods depend on the store account. Verified store purchases also remain in your normal workshop. Demonstration currency and crafting progress stay separate. Remove Ads disappears after a verified purchase. Earlier builds may disable billing in Demo Studio. Exit Demo Studio to return to your normal profile. Do not send access passwords in support requests.
Privacy and data requests
Read our Privacy Policy for information about local saves, purchases, advertising and data requests. Follow the data deletion instructions or contact the support email above.
Last updated: 4 November 2026.